Refund Guarantee

How it works

The guarantee comes with the McKinsey bundle. When all four conditions below hold, we refund what you paid for it.

all four have to be true

1. You bought the McKinsey bundle and used itOur records show you used the solvers and simulations in it that apply to your Solve invitation.
2. McKinsey turned you down, with a score below the 8th decileMcKinsey doesn’t publish it automatically: ask the recruitment or HR team that handled your application for your decile and score.
3. You ask from the email you bought withSo we can match the request to the purchase.
4. You ask within 30 days of buyingCounted from the purchase date on your receipt.

Who it covers

The McKinsey bundle only.

Not covered: the BCG and Bain bundles, single tools, and orders put together tool by tool.

Everything else stays a non-refundable digital product under our Terms of Service. This guarantee doesn’t affect your statutory rights under the laws of England and Wales.

How to ask

Email customer support with:

1. Your name and the email you bought with.
2. Your order reference, if you have it.
3. Your decile and score from McKinsey.
4. The date you bought the bundle.

What happens next

Once it’s approved, the refund goes back to the card you paid with, through Stripe. It usually shows in 5 to 10 working days.